Cisco IT Essential v4.1 Chapter 14

1. Which two printer parts should be cleaned with a damp cloth? (Choose two.)
*roller surfaces in dot matrix printers
*print head in inkjet printers

2. Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?

3. Which type of port is used for low-speed dot matrix printers?

4. Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
*fuser assembly
*print head

5. Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
*Use a separate print server.
*Connect to a networked computer and share the printer.

6. Which two items can help extend the life of an inkjet printer? (Choose two.)
*type of ink
*paper type

7. A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
*Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer

8. What two solutions would fix the problem that occurs when every page that is printed by a laser printer produces lines or streaks? (Choose two.)
*Replace the drum.
*Use the cleaning utility to clean the cartridge nozzles.

9. Which path will allow a user to add a printer in Windows XP?
*Start > Control Panel > Printers and Faxes > Add a Printer

10. What could be a result of printing with paper that has become damp because of high humidity?
*Paper jams are more frequent.

11. Which scanner option considerably affects the size of the output file?
*resolution settings

12. Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
*Calibrate the scanner.

13. Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
*configuration software
*printer driver

14. Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?

15. Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
*physical type of memory
*number of memory slots available

16. A technician is installing network printer software and drivers on a Windows Vista computer. At the Select a Printer stage the technician wants to install a printer that is not listed. Which two methods are available to identify and select the required printer? (Choose two.)
*IP address

17. As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
*Use a vacuum cleaner with HEPA filtration.

18. Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
*The paper absorbed moisture from the air and is damp.

19. A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
*Reset the counters.

20. A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
*using different types of paper trays for special paper sizes

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